My car buying experience at Rybrook BMW was so easy. I went to test drive a car and they were very helpful through every stage or the process. Spoke with me about the car and finance options and let me test drive a couple of cars. When it came to actually buying the car it couldn't have been simpler. They offered me a great value for my part ex, went through my finance agreement and getting tax sorted on my new car. I was even given a car care kit for the inside and outside of the vehicle. After noticing a scratch on the door as I was about to take it away this was fixed for me within 30 minutes. Everyone I encountered was so welcoming, friendly and helpful. A massive thank you to Bradley who was top notch from first enquiry to me driving the car away. Loving my new Ultimate Driving Machine and highly recommend Rybrook.
First class service from Rybrook Warwick, as always. Wouldnt take my BMW anywhere else. Friendly staff and great facilities. Plus a beautiful Sunset orange 8 Series to drool over on the way in. What more could you ask for.
50K car is good, but trust lost after car went in to have a minor leak fixed.Very busy week for me - had a call from Rybrook saying they would need to keep the car for more than a week. I told them this was unacceptable as I required it urgently. I then received a string of differing stories about the state of the car that were later found to be untrue - some people might have considered them to be outright lies.I had to use a hire car - Rybrook covered part of the cost.It turned out that BMW had instructed them to keep the car because of a recall, the details of which they were obviously trying to keep quiet. They had been banned from the road in Korea. I had not been informed or warned of this when booking. No apology received for this behaviour.Rybrook admitted that, although this was a serious recall that had been ongoing for months, no recall letter had been sent.They have a database that should have indicated a possible recall. Failure to use this and to warn me was incompetent. The lack of transparency is something else.They did return the car after a couple of days which was kind of good - but damage done.Otherwise, there were previous instances of poor decisions that cost me money on an X5. My daughter also had a bad experience of poor servicing that stranded her in France.The problem is definitely not an outstanding recall - but rather, the bad way that it was handled.I'll remove this review if Rybrook have the strength of character to send me a meaningful written apology and some proper indication that they won't behave like this again. So if if this is still here . . . :-)
Having had a terrible experience at a Stratstone BMW dealership the Rybrook BMW dealership couldn't be more of a contrast.Pleasant, easy to talk to on the phone, getting straight through to the right department.Can easily park at the dealership and waiting time is practically nil. Loan car is excellent.Keep up the good work
That was the best customer experience that I ever had. I just bought my first BMW with Kate Conroy. She was very helpful and kind. Definitely worth it. Thanks Kate.
Rybrook Warwick BMW is a UK Car Dealer based in Royal Leamington Spa, West Midlands. Rybrook Warwick BMW is located at Heathcote Ln, Royal Leamington Spa, Warwick CV34 6SP, UK.
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